Telephone directory

 

1800 prefixed numbers are FREECALL in Australia. 13 prefixed numbers are the cost of a local telephone call in Australia.

Personal enquiries:

Telephone Banking (including registrations for Telephone Banking and Westpac Online)	132 032
Telephone Banking from overseas	Dial the international access code then (+61 2) 9293 9270
Westpac Broking	131 331
Home loan enquiries (new & refinancing)	1300 130 961
Home loan enquiries (existing loans & enquiries)	132 558
Home loan enquiries (settlement bookings)	1300 367 449
Personal loan enquiries	132 651
Westpac Online ( for advice on technical issues)	1300 655 505 (8am - 8pm Mon - Fri and 9am - 5.30pm Sat AEST)
Westpac Online from overseas	Dial the international access code then (+61 8) 8424 8490 (8am - 8pm Mon - Fri and 9am - 5.30pm Sat AEST)
Cardholder enquiries	1300 651 089
Gold Card enquiries	1300 367 228
GM Holden Card enquiries	131 200
Lost and stolen cards (calling from within Australia)	1300 651 089
Lost and stolen cards (calling from overseas)	Call the operator in your current locality and book a reverse charge call to Australia (+61 2) 9374 7082
Personal account enquiries	132 032
Investment & superannuation enquiries	1300 130 272
Life and income insurance enquiries	1300 130 272
Home & contents insurance enquiries	1300 650 255
Car insurance enquiries	1800 805 458
International Services	(+61) 1800 632 308 or 131 032 Moving to Australia?

Business enquiries:

Business account enquiries	132 142
Business Direct	132 772
Equipment Finance	1300 360 322
BusinessChoice Card (application enquiries)	132 772
BusinessChoice Card (all other enquiries)	1300 650 107
Business Online (for advice on technical issues or for assistance registering for Business Online)	1300 655 505 (8am - 8pm Mon - Fri and 9am - 5.30pm Sat AEST)
Business Online from overseas	Dial the international access code then (+61 8) 8424 8490 (8am - 8pm Mon - Fri and 9am - 5.30pm Sat AEST)
Corporate and Purchasing Card enquiries	1300 650 107
Lost and stolen cards (calling from overseas)	(+61 2) 9374 7082
Business Telephone Banking	132 142
Card Acceptance Solutions	1800 029 749
Investment/ Superannuation & Insurance Hotline	1300 130 272
Financial Advice Information	132 772
International Advisory Centre	1300 656 251
Agribusiness	Access your state representative
Women in Business	Access your state representative

Corporate enquiries:

Corporate Online Help Desk Corporate Online technical assistance	1300 134 291 (5am - 7pm Mon - Fri AEST)
Corporate Online from overseas	Dial the international access code then (+612) 9374 7237 (5am - 7pm Mon - Fri AEST)
All other corporate enquiries	Contact your relationship manager

Careers enquiries:

Careers@Westpac Support All careers enquiries

1300 130 548

It is one thing to talk about delivering wonderful customer service, it is another thing altogether to implement wonderful customer service.

Service should be simply but it is so overly complicated. Why should a customer have to navigate 40 phone numbers to call a bank? Service is simple, are you simple to deal with?