Secret Service - Revealing the Secrets of Remarkable Service
A Taxi Cab driver in Hobart Tasmania once up sold me 800%. I was speaking at a conference on the way to my hotel, a mere $7 fare. The Taxi cab driver was a little scruffy, weather-beaten and not terribly articulate. However, he started a conversation and extracted my movements while I was in town. He arranged to pick me up at every point. He took an interest in my day and made the $7 fare into $56, an 800% up-sell. And no, it wasn’t his cab, I asked him. He was ‘just’ a driver.
He said he saw himself as an ambassador to his home State. He wants every visitor to have a good impression when they leave, and saw himself as an important part of the process.
Unremarkable people in unremarkable jobs can do remarkable things.
