In Customer Service and Sales, I believe there are 4 distinct Types of Personalities.  In previous Posts we have talked about being yourself, or more correctly, being your many selves.  We also know that customers can present themselves in many different personas, and that you also have many different personas.  It is now time to talk about the first personality type, the Pounder. 

The Pounder can be categorised as follows:

You’re always rushing

No patience

You communicate efficiently – straight to the point

Driven by results, not processes or relationships

You value knowledge and smarts

You apply pressure to get your way

You don’t mix business with pleasure

You’re not interested in relationships

Cannot stand fools

Will be convinced by knowledge and efficiency

You can seem hot tempered and animated

You’re quick to show your emotions – you tell it ‘as it is’

Key – Transactions are built on results before relationships

Example – Hard-nosed construction manager

In a customer Service, or Sales environment, if you are one of these people – as the server, then be careful of someone who likes a more ‘social approach’.  You will seem abrupt, or arrogant.  If however, as the server/salesperson, you are dealing with another Pounder, then Pound away.

You can’t always be yourself.

When are you a Pounder? from Steven Di Pietro on Vimeo.